30 Days Easy Return/Exchange

Return & Exchange Policy
30-Day Easy Returns & Exchanges

Our goal is to ensure you are completely satisfied with your purchase. We maintain high-quality control standards, but understand that returns or exchanges may sometimes be necessary.

Please inspect your package upon arrival. If you receive a damaged, missing, or incorrect item, contact us immediately so we can resolve the issue.

1.Return/Exchange Guidelines
To ensure a smooth process, please follow these guidelines:

2.Authorization Required
Contact our customer service within 30 days of receiving your order to obtain return/exchange authorization and the correct return address. Unauthorized returns will not be accepted.

3.Eligible for Return
Quality Issues: Returns are accepted for items with quality issues, such as damage or incorrect items.
Size or Style Preferences: If the item does not meet your expectations, please contact us to discuss exchange options (fees may apply).
Minor color and size variations are natural and not considered defects.
Original Condition
Returned items must be in original condition: unworn, unwashed, with tags and protective strips intact. Items with signs of wear, stains, or product residue (like makeup or perfume) will not be accepted.

4.Shipping
Use your local post office for returns and include your return/exchange form.
Retain tracking information; we are not responsible for lost/damaged packages in transit. Note: No C.O.D. returns accepted.
For quality issues, return shipping may be covered—please contact us for details.

5.Refunds & Processing
Once your return is received, we will notify you by email and process an exchange or refund (original payment method) within 7 business days. Refund times vary based on payment provider.

EU Buyers
Our policy aligns with EU law, allowing returns within 14 days for any reason. For full details, please refer to [EU Consumer Rights].

For assistance, contact us at attrendy@onservice.online or via our contact form. Please do not return items to the website-listed address without authorization.